At Ebetterway, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes things don’t go as planned, and we’re here to help. Our return policy is designed to be customer-friendly and straightforward, offering you peace of mind when shopping with us. Eligibility for Returns Timeframe: You may return most items within 30 days of receipt for a full refund or exchange. Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact. Exceptions: Certain items, such as personalized products, final sale items, and gift cards, are non-returnable. If an item is defective or incorrect, exceptions can be made. How to Initiate a Return Contact Us: Please reach out to our customer service team at info@ebetterway.com or call us at +41 78 667 33 43. Provide your order number and reason for the return. Receive Instructions: Our team will guide you through the return process and provide you with a return authorization number and shipping address. Prepare Your Return: Securely package the item in its original packaging, including any accessories, manuals, and free gifts. Attach the return authorization label provided by our team. Ship the Item: Use a trackable shipping method to send the item back to us. We recommend keeping a copy of the tracking number for your records. Refund Process Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return criteria. Processing Time: Refunds are typically processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Notification: You will receive an email confirmation once the refund has been processed. Please allow additional time for your bank to process the refund. Exchange Policy Exchanges: If you wish to exchange an item, please indicate this when you contact our customer service team. We will guide you through the process and help you find a suitable replacement. Alternative Options: If the desired exchange item is unavailable, we will offer a refund or store credit. Return Shipping Costs Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Prepaid Labels: For defective or incorrect items, we will provide a prepaid return shipping label. Damaged or Defective Items Reporting Issues: If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include a description of the issue and photographs if possible. Resolution: We will promptly address the issue and offer a replacement or refund, including shipping costs. Additional Information International Returns: International customers are responsible for return shipping costs and any applicable customs duties or taxes. Restocking Fees: We do not charge restocking fees on returns. Customer Support Our team is here to help with any questions or concerns regarding your return. Please contact us at info@ebetterway.com or call +41 78 667 33 43. We are committed to ensuring your shopping experience with Ebetterway is exceptional.