Ebetterway.com Privacy Notice

Last Updated: 11/14/2024

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We appreciate your trust in us to handle your information carefully and sensibly. This privacy notice describes how we collect and process your personal information through ebetterway.com websites, devices, products, services, and applications that reference this Privacy Notice (together "ebetterway Services").

Controllers of Personal Information

ebetterway.com is responsible for the collection and processing of your personal information.

What Personal Information About Customers Does ebetterway.com Collect?

We collect your personal information to provide and continually improve our products and services.

Information you give us: We receive and store any information you provide in relation to ebetterway Services. You can choose not to provide certain information, but you might not be able to take advantage of many of our ebetterway Services.

Automatic information: We automatically collect and store certain types of information about your use of ebetterway Services, including your interaction with content and services. We use cookies and other unique identifiers to obtain certain types of information when your web browser or device accesses ebetterway Services.

Information from other sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does ebetterway.com Process Your Personal Information?

We process your personal information to operate, provide, and improve the ebetterway Services that we offer our customers. These purposes include:

Purchase and delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products, and services.

Provide, troubleshoot, and improve ebetterway Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness.

Recommendations and personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience.

Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

Fraud prevention and credit risks: We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, ebetterway.com, and others. We may also use scoring methods to assess and manage credit risks.

Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws.

Communicate with you: We use your personal information to communicate with you in relation to ebetterway Services via different channels (e.g., by phone, email, chat).

Purposes for which we seek your consent: We may also ask for your consent to process your personal information for a specific purpose that we communicate to you.

What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads.

Does ebetterway.com Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below:

Third-party service providers: We employ other companies and individuals to perform functions on our behalf. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.

Business transfers: In the event that we sell or buy businesses or services, customer information is generally one of the transferred assets.

Protection of ebetterway.com and others: We release account and other personal information to comply with the law, enforce our Conditions of Use, or protect the rights, property, or safety of ebetterway.com, our users, or others.

How Secure is Information About Me?

We design our systems and devices with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.

What About Advertising?

Third-party advertisers and links to other websites and apps may be present on ebetterway Services. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the “Your Account” section of the website.

What Choices Do I Have?

If you have any questions or objections as to how we collect and process your personal information, please contact our Customer Service. You can choose not to provide certain information, but you might not be able to take advantage of many of the ebetterway Services.

Are Children Allowed to Use ebetterway Services?

ebetterway.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use ebetterway Services only with the involvement of a parent or guardian.

How Long Do We Keep Your Personal Information?

We keep your personal information to enable your continued use of ebetterway Services, for as long as required to fulfill the relevant purposes described in this Privacy Notice, as may be required by law, or as otherwise communicated to you.

EU-US and Swiss-US Data Privacy Framework

ebetterway.com participates in the EU-US Data Privacy Framework and other related frameworks regarding the collection, use, and retention of personal information from the EU and Switzerland.

Contacts, Notices & Revisions

If you have any concerns about privacy at ebetterway.com, please contact us with a thorough description, and we will try to resolve the issue for you. Our business changes constantly, and our Privacy Notice will change as well. You should check our website frequently to see recent changes.

Related Practices & Information

• Conditions of Use and Sale

• Help Desk

• Your Profile and Community Guidelines

Return Policy

At ebetterway.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.

To initiate a return, please contact our Customer Service with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please note the following conditions for returns:

• Items must be returned in their original packaging and in new, unused condition.

• Certain items, including perishable goods, personalized products, and digital goods, are not eligible for return.

• The original shipping fees are non-refundable unless the return is a result of our error.

• Return shipping costs may apply unless the return is due to our error.

Refunds will be processed within a few days of receiving your returned item, and the credit will be applied to your original method of payment.

For more details or to view previous versions of our Privacy Notice, please visit our website or contact us at info@ebetterway.com.